Frequently Asked Questions

Common Questions

Why does the colour of my hair look slightly different depending on lighting?

The beauty of our IT-Curl custom mixes is that each blend combines multiple shades to create a dimensional, multi-tonal colour.

Because of this, your hair may reflect these shades differently depending on the lighting. In bright or direct sunlight, you may notice the lighter tones come through more, while indoors or in lower lighting, your blend may appear deeper and richer.

So if your chosen flavour looks a little different from one photo to the next, don’t worry, it’s simply your blend catching the light. This is a natural characteristic of multi-tonal colour blends and part of what makes each IT-Curl mix so unique. 💕

What does hypoallergenic mean?

Hypoallergenic hair refers to synthetic hair extensions, braiding hair, or hair care products designed to minimize the risk of scalp irritation and allergic reactions.

In simple terms - it was manufactured to be safer for sensitive skin by using fewer known irritants:

  • The fibers are pre-washed or chemically altered to remove alkaline coatings, which are the leading cause of intense scalp itching, redness, and bumps.

Shipping & Returns

What countries do we ship to?

KNOTT Hair currently ships to 22 countries. 

Countries
United Kingdom, Nigeria, United States, Denmark, Norway, Belgium, Italy, Germany, Ghana, South Africa, Japan, China, France, Sweden, Spain, Switzerland, Kenya, Tanzania, Australia, United Arab Emirates

What is our refund policy?

Due to the fact that hair products are personal (and for hygiene reasons), all orders are final sale — no returns, exchanges, or refunds once your order has been fulfilled.

However, if your items arrived damaged, you got the wrong item, or you just have a concern — please reach out to us via inquiries@knott-hair.com

Hair Care & Maintenance

How do I prep my bundles?

  1. Carefully remove the KNOTT bundle 
  2. Pour a few drops of dry oil in your palm and rub the hair
  3. Gently brush from the bottom up

Any recommendations on how to style it?

  1. After braiding, spray with water, add mousse and lightly brush through
  2. Blow dry the ends if they are wet 
  3. Rock your new KNOTT look!